Effective Date: August 31, 2026

Skin by DCH (“Skin by DCH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit skinbydch.com (the “Website”), contact us, submit information through our Website, book an appointment, participate in a referral or promotional program, or otherwise interact with us online.

By using our Website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with our Website and services.

Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

• First and last name
• Email address
• Telephone number
• Information submitted through our contact forms
• Appointment-related information
• Service preferences or requests
• Referral information
• Promotional offer information
• Communications you send to us
• Other information you choose to provide

Please do not submit sensitive personal, financial, or medical information through a general website contact form unless specifically requested through an appropriate secure form or service.

Appointment and Payment Information

Skin by DCH uses Square for online appointment scheduling and certain payment-related services.

When you click a booking link on our Website, you may be directed to a Square website or booking interface. Information you provide through Square, such as your name, email address, telephone number, appointment selections, payment information, or other booking details, is processed according to Square’s own terms and privacy practices.

Payment card information entered through Square is processed by Square and is not collected directly through skinbydch.com.

We encourage you to review Square’s privacy notice before providing personal or payment information through its services.

Referral Information

If you participate in a Skin by DCH referral program, we may collect information about you and the person you are referring, such as names, email addresses, telephone numbers, or information necessary to administer the referral offer.

If you provide another person’s contact information, you should only do so with that person’s knowledge and permission.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies, analytics technologies, server logs, or similar tools.

This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Referring website or source
• Pages viewed
• Links or buttons clicked
• Date and time of visits
• Time spent on pages
• General website interaction and usage information

We use this information to operate the Website, understand how visitors use it, improve Website performance, measure marketing effectiveness, maintain security, and diagnose technical issues.

Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

Cookies are small files placed on your device that allow websites and third-party services to recognize a browser or device and remember certain information.

Cookies used on our Website may include:

Essential Cookies

These cookies help provide basic Website functionality, security, navigation, and other features necessary for the Website to operate.

Analytics Cookies

These cookies help us understand how visitors use our Website, which pages are visited, how visitors arrived at the Website, and how the Website performs.

Advertising and Measurement Cookies

If advertising or marketing services are enabled, these technologies may help measure advertising performance, track conversions, limit repeated advertising, or provide advertising based on previous interactions with our Website.

You may be able to control or delete cookies through your browser settings and, where provided, through our Website’s cookie or privacy preferences.

Disabling certain cookies may affect Website functionality.

Google Analytics

We may use Google Analytics, a website analytics service provided by Google, to understand how visitors interact with our Website.

Google Analytics may collect information such as browser and device information, approximate location, pages visited, interactions with the Website, referral sources, and session information. Google Analytics may also use cookies or similar identifiers to distinguish visitors and sessions.

We use this information to evaluate Website traffic, understand how visitors find and use our Website, improve Website content and performance, and measure the effectiveness of our marketing efforts.

Information collected through Google Analytics is processed by Google in accordance with Google’s applicable privacy policies and terms.

Visitors may manage certain Google privacy and advertising preferences through Google’s privacy and advertising controls. Google also provides tools that allow users to limit Google Analytics measurement.

Google Ads, Advertising, and Remarketing

Skin by DCH may use Google Ads and related Google advertising or measurement services.

These services may use cookies, pixels, device identifiers, or similar technologies to:

• Measure whether advertising leads to Website visits, inquiries, appointments, or other actions
• Understand advertising performance
• Build audiences based on Website interactions
• Show advertising to people who have previously visited or interacted with our Website
• Limit or measure the frequency of advertisements

Third-party vendors, including Google, may display Skin by DCH advertisements on websites or services across the Internet.

Google and other third-party vendors may use cookies or device identifiers to serve or personalize advertisements based on a visitor’s previous visits to our Website or interactions with our services, subject to applicable privacy requirements and the visitor’s consent choices where required.

Visitors can manage how Google uses information for advertising through Google Ads Settings and other Google privacy controls.

Where required by applicable law, advertising, personalization, or analytics technologies will be subject to appropriate consent choices.

Consent for Google Services

Certain countries and regions require consent before information may be stored on or accessed from a visitor’s device or used for advertising, analytics, or personalization.

Where required, we may use a cookie consent or privacy management system to obtain or communicate visitor choices before certain Google Analytics, Google Ads, or other non-essential technologies are used.

Your selections may affect whether analytics information, advertising information, or personalized advertising data is sent to Google or other third-party providers.

How We Use Personal Information

We may use information collected through the Website to:

• Respond to questions or messages
• Schedule or manage appointments
• Provide requested services
• Communicate about appointments or services
• Administer referral programs and promotional offers
• Provide customer service
• Improve our Website and services
• Analyze Website traffic and usage
• Measure advertising and marketing performance
• Maintain Website security
• Prevent fraud, abuse, or unauthorized activity
• Maintain business and transaction records
• Comply with legal obligations
• Protect our rights, customers, employees, and business

We will not use personal information for materially different purposes without providing appropriate notice where required.

Email and Marketing Communications

If you voluntarily subscribe to promotional emails or otherwise consent to receive marketing communications from Skin by DCH, we may use your contact information to send news, promotions, service information, or special offers.

You may unsubscribe from promotional email communications by using the unsubscribe option provided in the message or by contacting us.

Appointment confirmations, transaction-related communications, responses to inquiries, and other service messages may still be sent when necessary to provide requested services.

How We Share Information

We may share information with trusted third parties that help us operate our business or provide Website and customer services, including providers of:

• Website hosting
• Website security
• Appointment scheduling
• Payment processing
• Email delivery
• Website analytics
• Advertising and marketing
• Technical support
• Professional or legal services

These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose information when we reasonably believe disclosure is necessary to comply with a law, regulation, court order, legal process, or government request; protect the security or integrity of our Website; prevent fraud or misuse; or protect the rights, safety, or property of Skin by DCH or others.

We may also disclose relevant information in connection with a business transaction, such as a merger, acquisition, restructuring, financing, or sale of some or all of our business assets.

Sale or Sharing of Personal Information

Skin by DCH does not sell personal information for monetary compensation.

Certain analytics or advertising activities described in this Policy may, however, be considered a “sale,” “sharing,” or use of personal information for targeted advertising under the laws of some jurisdictions.

Where applicable, visitors may have the right to opt out of these activities through available cookie or privacy controls or by contacting us.

Third-Party Websites and Services

Our Website may contain links to third-party websites or services, including appointment scheduling, payment processing, maps, social media platforms, and other external services.

When you leave our Website or interact directly with a third-party service, that third party’s privacy policy and terms apply.

Skin by DCH is not responsible for the privacy, security, or content practices of third-party websites or services.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services
• Respond to requests
• Maintain customer and business records
• Administer promotions or referral programs
• Resolve disputes
• Prevent fraud or abuse
• Meet accounting, tax, legal, or regulatory obligations
• Protect our legitimate business interests

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, Internet transmission, electronic storage system, or method of transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information about how personal information is used or disclosed
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or data-sharing activities
• Submit a privacy-related request without unlawful discrimination for exercising your rights

Certain information may need to be retained when required for legal, accounting, fraud-prevention, security, or legitimate business purposes.

We may need to verify your identity before processing certain privacy requests.

Managing Cookies and Advertising Preferences

You can control many cookies through your browser settings.

You may also manage advertising personalization and certain data-use preferences through Google Ads Settings and Google’s other privacy controls.

If a cookie preference or consent tool is displayed on our Website, you may also use that tool to manage available privacy choices.

Deleting cookies may cause previously saved preferences to be reset.

Children’s Privacy

Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through the Website.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information through our Website may contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Website, services, business practices, technology, legal requirements, or third-party services.

When we make changes, we will update the Effective Date shown at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, please contact:

Skin by DCH

101 Cambridge Street, Suite 390
Burlington, MA 01803
Phone: 781-325-5182

You may also contact us through the Contact Us form on skinbydch.com.